eServices Help

Matrix Platform Help

Please correct the following errors

This help form is for access-related issues only. For questions about your claim (file a new claim, claim status, medical documentation status, address changes, claim updates, etc.) please log in to your account or contact us at 877-202-0055. Please be prepared to provide the last four digits of your Social Security Number (SSN) and your date of birth (DOB) for authentication purposes.

* Company Name:

* First Name:

* Last Name:

* Email Address (User ID):

* What best describes your issue?

1) I am having a problem creating an account.

2) I am having a problem logging into my account.

3) I am having a problem changing my password.

4) I need to update my User ID.

5) I need to update my Company Name.

* What is your Personal Email Address (User ID)?

* For verification purposes, what is your Date of Birth? (MM/DD/YYYY)

* For verification purposes, what is your Zip Code?

* What is your current Email Address (User ID)?

* What is your new Email Address (User ID)?

* What is your current Company's Name:

* What is your new Company's Name:

Is your account locked?

If yes, please click here, Forgot Password to unlock and reset your password.

If no, please provide additional information below.

Please make sure your new password meets the following requirements:

1 - At least 1 lowercase letter
2 - At least 1 uppercase letter
3 - At least 1 number
4 - At least 8 characters long
5 - Should not have 3 identical characters
6 - Should not have 3 same consecutive characters
7 - Should not contain your user ID

If you are still unable to change your password, please provide additional information below.

What web browser are you using?

Phone Number: